Order & Shipping
From processing times to global delivery, here’s everything you need to know about how your order moves—from our workshop to your door
Yes. We ship to most countries worldwide via UPS using Easyship; duties/taxes are calculated at checkout where available.
- We use UPS as our shipment service provider. Available services and live rates appear at checkout.
Most in-stock orders are processed within 1–2 business days; transit time depends on the UPS service you select. NOTE: See the “Preorders & Kickstarter” section for shipping related to preorders. See Question 21
You’ll receive an email with a UPS tracking link as soon as your order ships.
Yes—until it ships. Contact us ASAP with your order number. Shipping address changes can also be made before shipment.
Payments & Checkout
Simple, secure, and transparent. Here’s how we handle your payments and taxes.
We accept major credit/debit cards, Apple Pay, and Google Pay via Shopify.
Yes. Payments are processed by Shopify using secure, encrypted payment gateways; Quantis doesn’t store card numbers.
Your card is charged at the time you place your order. Taxes are calculated at checkout based on your shipping address and local regulations.
Returns & Warranty
We stand behind every tool. Learn how returns and our 1-year warranty work.
- Regular in-stock items: 30-day returns on unused items in original packaging; contact support for an RMA.
- Kickstarter/pre-order items: Non-returnable. Because pledges fund tooling and manufacturing costs (and are offered at a significant discount), we cannot accept returns or refunds. Warranty applies.
Email support with your order number; we’ll send instructions and an RMA. Exchanges are handled as returns + new orders. support@quantistoolworks.com
No. Shipping fees are non-refundable unless we made an error.
1-year warranty against manufacturing defects; normal wear and tear isn’t covered.
To file a warranty claim, email support with your order number, a description of the issue, and photos/video. support@quantistoolworks.com
Accounts & Communication
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No. An account is optional and lets you view order history, manage addresses, and access your wishlist.
Use My Account in the header. You can also create an account during checkout.
Early access to launches, product updates, and occasional offers; unsubscribe anytime.
Preorders & Kickstarter
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Preorders secure your place in line for upcoming product releases; preorders are placed directly through the Kickstarter platform. Your preorders help us directly fund production and tooling for the product.
No—Kickstarter checkout is separate from this store.
Kickstarter pledges directly fund production and tooling (and the products are offered at a significant discount), so we cannot accept returns or refunds.
However, if you encounter any issues within the first year warranty, we’ll do everything we can to make it right.
Yes—the same 1-year manufacturing defect warranty applies.
Shipment time varies based on when the Kickstarter campaign ends and production lead-time. See the Kickstarter timeline on the campaign page for the most up-to-date information.
Company & Policies
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We are based in the Boston metro area, Massachusetts, USA.
We hate spam as much as we hate knots in our wood. We won’t sell your email address to third parties. We will send you updates, some cool VIP insider info, and keep you informed about future products. View our Privacy Policy here.
Not currently. If you’re a retailer, shop, or interested in a bulk order, contact us with details so we can discuss bulk order discounts. sales@quantistoolworks.com